Your Privacy Choices

Shipping Domestic to New Zealand

We offer free shipping on orders over $100 or a $8.00 flat rate on all other orders for New Zealand. All New Zealand orders are dispatched from our Akari warehouse in Auckland via DHL, NZ Post & Post Haste.

Delivery made between 9am-5pm Monday – Friday.
Deliveries to the Auckland region within 1-3 business days after your order is placed.
North Island delivered within 2-4 business days after order is placed.
South Island delivered within 3-7 business days after your order is placed.

*Some rural deliveries may take longer.

Please note we do not deliver to parcel lockers or PO boxes.

Returns

If you are not satisfied with your purchase you can return it for a full refund or replacement within 30 days.

Returned goods must be in un-used condition with packaging and order confirmation included.

Please allow 3 to 7 days for processing and understand that we cannot refund postage and packaging unless goods are deemed to be faulty.

The customer is responsible for return shipping.

If you wish to return your purchase, please contact us via our Contact page and we will provide details on where to send your return.

Damaged Items

We make every effort to ensure that your order arrives in perfect condition. It is normal for the shipping carton to show some wear from it's journey to you. However if damage has occurred to the product(s) inside, please contact us via our Contact page and we will be more than happy to resolve any issues.

Order Cancellations

You may cancel your order, provided we have not yet dispatched it. We will refund the cost of your order to the credit card you purchased with. Please contact us as soon as possible and we will do our best to accommodate your request. Contact us via our Contact page.

Shipping to Australia

We're thrilled to now offer shipping to Australia – with no surprise fees!🎉All Duties,Taxes & GST Are On Us

Australia:

✅ All prices include Australian GST (10%)
✅ We cover all import duties and customs clearance fees
✅ You pay only what you see at checkout – no hidden charges

We offer Free shipping on all orders over $100.00 or a $26.00 Flat rate on all other orders to Australia excluding Northern and Western Territories. We don't offer free shipping to Northern and Western territories and flat rate or $35.00 on all orders.

All Australian orders are dispatched from our Akari warehouse in Auckland.
Our Courier partners are DHL, NZ Post and Fed Ex.

Deliveries to QLD, NSW, ACT, VIC, SA & TAS regions within 5-7 Business Days
Deliveries to NT & WT regions within 7-10 Business Days.

Some Rural areas may take longer

Please note we do not deliver to parcel lockers or PO boxes.

📦 Smooth, Worry-Free Delivery
We ship your order with full documentation and prepay all necessary taxes and duties. Your parcel will arrive at your door with nothing more to pay – no calls from customs or courier companies.

❤️ Shop With Confidence
Whether you're ordering our signature sand wax, candle wicks, or accessory kits, we've made it simple and stress-free to enjoy Akari Candles from across the water.

Quick Note:
Please ensure your shipping details are accurate to avoid delays. All information above - Returns, Damaged items, order Cancellations, apply for our Australia customers as well. If you have any questions, our support team is here to help!

All Other International Orders:

All other international orders will be sent via DHL. Please note that international orders may be subject to customs duties, import taxes, and other fees required to clear your shipment into your country. These charges are determined by your local customs authority and are the responsibility of the customer.

On average, duties and taxes across most countries and territories typically range between 0–20% of the order value. In our experience, additional charges are uncommon due to the average value of our products; however, customs policies vary by location and we cannot guarantee that fees will not apply.

We strongly recommend checking the applicable duties, taxes, and import regulations for your country or state before placing an order, as these charges are not included in our product or shipping prices.

Returns & Order Issues

For all enquiries, please contact us via our Contact Us page and our team will be happy to assist you.

If an item is deemed faulty or does not perform as intended, we will gladly offer a refund for your order. If you experience any issues with your purchase, please reach out to us through the Contact Us link above as soon as possible.

We are committed to providing the best immediate solution for your situation and will work with you to resolve any concerns promptly and fairly.